RCM leaders face impossible math. Do more with less. Automate everything. Cut costs while improving performance. You know automation is the answer. Payers already use it against you. But where do you start? Who do you trust?
Most vendors promise the world. They sell you software, collect the check, and leave you to figure out implementation. Your team gets burned. Your budget gets wasted. Your automation program stalls. The real problem isn't technology. It's knowing what actually works in healthcare revenue cycle.
In 2022, Ben Reigle hosted RCM Leaders Forum. Thirty VPs of revenue cycle showed up with the same frustration. They were tasked to automate but didn't know where to start. Some had been burned by vendors who didn't understand healthcare operations. They agreed on one thing: learning from peers who made automation work would eliminate years of trial and error. They needed proof, not promises. They needed partners who spoke revenue cycle, not just software.
Ben saw the answer. His background in community building and revenue cycle operations gave him a unique insight: what if you could combine the collective knowledge of the nation's top RCM programs with automation technology that actually understood healthcare?
From that insight, Tarpon was born.
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